FREQUENTLY ASKED
QUESTIONS

In this section, we have collected answers to the most frequently asked questions about our products and services. Our goal is to provide clear and immediate information to help you quickly find what you're looking for and resolve any doubts. Whether you need technical specifications, installation tips, or maintenance details, here you'll find useful and up-to-date answers. We invite you to browse the available topics and, if you don't find what you need, feel free to contact us — our team will be happy to offer personalized support.

What is porcelain stoneware and why is it so highly appreciated?

È un materiale ceramico molto resistente e versatile, ideale per pavimenti e rivestimenti grazie alla sua durabilità e facilità di manutenzione.

How should porcelain stoneware be cleaned on a daily basis?

Simply sweep or vacuum the surface and wash it with hot water and a neutral detergent.

What type of detergent is recommended for daily cleaning?

A neutral detergent diluted in hot water. Avoid products containing ammonia or bleach.

Can I use a regular mop to clean the tiles?

Yes, as long as it is well wrung out and non-abrasive.

Is it necessary to dry the tiles after washing?

Yes, to avoid streaks, especially in areas with hard water.

How often is a deeper cleaning recommended?

Periodically, depending on the use of the space and the buildup of dirt or stains.

How can I remove grease or oil stains?

Use a degreasing cleaner specifically formulated for porcelain stoneware, let it sit, then rinse.

What is the best method to remove limescale?

A mixture of water and white vinegar, followed by thorough rinsing.

How to treat the most stubborn stains?

Apply a paste of baking soda and water, let it sit, gently scrub, and rinse.

Can baking soda damage tiles?

No, not if used properly and not scrubbed with abrasive materials.

How can mold formation in grout lines be prevented?

By periodically sealing the grout lines with specific products.

Should grout lines be cleaned differently than tiles?

Yes, they should be cleaned carefully and can be protected with sealants to prevent dirt buildup.

Is it necessary to check the tiles over time?

Yes, regularly check for cracks or gaps and treat them with suitable products.

What should be done in case of cracks in the tiles?

Repair them promptly to avoid water infiltration and structural damage.

Can I drag furniture on porcelain stoneware?

No, it’s better to avoid it to prevent scratching the surface. Use protective pads under the legs of the furniture.

Is it useful to use rugs in high-traffic areas?

Yes, they help protect the tiles from daily wear.

What precautions should be taken in areas with very hard water?

Always dry surfaces after cleaning and consider using a water softener.

What happens if I don’t clean a stain right away?

It may penetrate and become more difficult to remove.

Does polished porcelain stoneware require different care?

Yes, it should be cleaned with extra care to avoid scratches and visible streaks.

What is the main advantage of regular maintenance?

It preserves the surface’s appearance and ensures long-term durability.